GetUWired White Label Support & SLA Overview

We offer fully customized white label support models for partners who want to deliver high-quality implementation, automation, and development services under their own brand. Whether you need a single dedicated implementer, a multi-person delivery team, or long-term strategic development support, we can build a team and engagement model to fit.

White label engagements differ from standard agency services in that we can present as part of your company, work directly with your clients under your brand, and integrate into your systems, or remain fully behind the scenes whichever you prefer.

DEDICATED WHITE LABEL TEAMS

Pricing: Custom – Typically $3,500 to $10,000/month
Hours: Based on needs, role, and skill level
Best For:

Partners delivering repeatable, productized solutions to multiple clients
Ongoing CRM, automation, or systems implementation work
Long-term fulfillment relationships where a deep understanding of your business increases speed and quality

What’s Included:

A dedicated implementer, developer, or other role custom-matched to your needs
Onboarding into your systems, processes, and brand guidelines
Option for client-facing work under your brand or behind-the-scenes support
Access to additional GetUWired resources (project managers, developers, creatives) as needed
Optional integration of project management tools (Teamwork, Asana, Monday, etc.)
Reporting as agreed, from client-level detail to high-level performance metrics

Terms:

Pricing based on hours, skill level, and responsibilities
30-day cancellation notice
Hours do not roll over month to month
Confidentiality, IP, and brand protection included via NDA language

CUSTOM PROJECTS OUTSIDE PRIMARY AGREEMENT

White label retainers focus on your pre-defined productized offering. If you have an opportunity outside that scope (e.g., a new portal build, unique automation, or custom web development), we can quote the work as a separate project.

Because our team already has intimate knowledge of your business, we can scope, price, and deliver faster, and train your dedicated team to support the new solution ongoing.

SUPPORT MODEL & EMERGENCY COVERAGE

We tailor support workflows to your needs, while staying within US time zone coverage.

Emergencies can route directly to us or through your team first, depending on preference
Options for extended coverage (e.g., West Coast hours) can be discussed
No standard after-hours or weekend coverage, but custom arrangements may be possible
Critical issue examples: CRM outages, payment failures, broken automation workflows, public-facing communication errors

ADDITIONAL ROLES & RESOURCES

If your white label program grows, we can add team members and provide in-house management. In these cases, a manager may oversee more than one team across multiple partners, ensuring resource flexibility and cost efficiency.

OWNERSHIP & CONFIDENTIALITY

All deliverables created under a white label agreement are fully owned by you, the partner. Our NDA ensures your brand, processes, and intellectual property remain protected. We do not share proprietary process knowledge across clients.

RESPONSE TIME & COMMUNICATION

Initial response: Within same business day
Standard hours: Monday–Friday, 8AM–5PM ET
Preferred channels: Email, Slack, or your preferred platform
Quarterly notice of US holidays and internal team events that may affect availability

REPORTING & METRICS

Reporting cadence and format are tailored to each partner, from granular client-level updates to broad operational summaries. We work with you to determine what level of visibility your team needs.

Ready to Build Your White Label Team?
We’ll work together to identify the right skills, hours, and communication model for your needs. Our goal is to deliver a seamless extension of your brand while giving you confidence in execution, quality, and client satisfaction.